Update: Optus has responded
An Optus spokesperson has said:
- Optus is currently undertaking planned upgrades to its mobile sites in the Mudgee region.
- The upgrades will allow Optus to increase the capacity of the its towers which will improve network service for our customers.
- Major upgrades are scheduled to be completed by the end of today, but some areas still may be affected while all upgrades are completed.
- Optus apologises to customer affected by the upgrades and thanks them for their patience
Hey, thanks for reaching out! I've taken a look at our Network Status page → https://t.co/bVLcdOCbZW and I can see that the works for mobile services are scheduled to finish on the 09-10-2018, however, this date is subject to change. Apologies for any inconvenience here - Chloe— Optus (@Optus) October 4, 2018
Mudgee residents have been reporting issues connecting to some Optus services.
This is mostly due to planned work Optus is conducting in the area.
According to the Optus website, the planned work affects internet and email access for users and is scheduled between October 3 and 9.
Here’s the statement from their website:
Hi! We’re upgrading your nearest mobile tower soon to bring you superfast 4G. While we’re working on it, there may be some service interruptions but we’ll try to keep this to a minimum.We apologise for any inconvenience.
The Mudgee Guardian has reached out to the company for an ETA on when the work will be complete.