While it appeared to be business as usual during the recent regional lockdown for McDonald's Mudgee, a different reality was lived behind the counter.
A raft of changes, that were required on a national level, were met by the locally-owned and operated chain restaurant to ensure the survival of the business.
Keeping the community safe was and remains a high priority for McDonald's Mudgee licensee, Daniel Zammit who said ensuring job security for his 100 plus staff during the period was crucial.
"As a licensee, it was great to be able to keep my staff employed. I've got a lot of full time and part time as well as casual staff ranging from senior employees to those still in school," Mr Zammit said.
"To be able to give them a sense of certainty and continuity around their employment and conditions during what has been a very disruptive time in many people's life was and has been sensational.
"They earned the same, did the same hours, it was just great."
Dine-in has been off the table for months with drive-thru and deliveries the only options for food collection.
Despite the shift, Mr Zammit and McDonald's Mudgee assistant manager, Matthew Winter said the locals have been cooperative.
"The community have been fantastic in terms of adhering to the relevant changes and more importantly, supporting us," Mr Zammit said.
"We're in unprecedented times so I think the community wants to get what they can in the safest way possible," Mr Winter added.
"Through the mobile ordering, drive-thru and delivery options, I think locals are thankful for the safe way of getting food and coffee."
Given that the business' success is "very much a team effort", Mr Zammit and Mr Winter agreed that singling out an employee who went over and above during the period was not possible.
"All of my staff have been sensational. They have adapted really quickly to the changing Government restrictions. They've just been fantastic, all of them, I couldn't single anyone out," Mr Zammit said.
"From the top to the bottom, from the kids to the adults, everyone has played their part well," Mr Winter continued.
With deliveries now a popular option for locals, Mr Winter confirmed it will be an ongoing service.
"Deliveries weren't a thing here in Mudgee before COVID and now it's a key part of our business. We will be continuing to do them," he said.
McHappy Day will take place on Saturday, November 13 where funds will be raised for Ronald McDonald House Charities Australia.
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