With the distribution of quarterly rates and water notices this month, Council is reminding ratepayers it does have policies in place to assist those experiencing financial hardship and further options will be considered at the April meeting.
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General manager Brad Cam said Council recognises government orders have forced the closure of some businesses whilst operating restrictions have been placed on others.
And that currently has a Hardship Provision Policy and Debt Recovery Policy and further options will be explored on Wednesday evening.
"We understand a lot of people in our community have been seriously impacted by these restrictions, a lot of small businesses and their workforce are facing major challenges," he said.
"Legislation requires that notices still be issued, however Council does have policies in place and will give further consideration to assistance measures at the April 15 Council meeting.
"In the meantime, Council is available to discuss specific circumstances and options with ratepayers."
Council's Customer Service Team is available on 6378 2850 or council@midwestern.nsw.gov.au Monday-Friday, 8.30am-4.30pm.
Further financial assistance packages are available through the NSW Government at service.nsw.gov.au/covid-19 and the Australian Government, for businesses at business.gov.au/ and for individuals at servicesaustralia.gov.au/
Online portal coming for Smart Meters
For some, this quarterly water notice will be the first they have received using readings from a newly installed Smart Water Meter.
The new meters provide more accurate readings on water usage and some residents may notice slight increases to usage.
This is a result of the increased sensitivity of smart meters and their ability to monitor much smaller flows than the older style meters.
In coming months, Council will be launching a new online portal where residents can monitor their water usage with daily updates and hourly consumption available.
